What do customers need to provide when submitting a service complaint?

When customers submit a service complaint, it is essential for them to provide details of the complaint along with any relevant receipts. This information allows the service provider to understand the nature of the complaint, investigate the issue appropriately, and support any claims made by the customer. The details help convey the specific circumstances of the complaint, while receipts provide tangible evidence that can substantiate the customer's claims, such as proof of purchase or service rendered. This comprehensive approach ensures that complaints are taken seriously and can be resolved efficiently, as the provided information helps the service team in their assessment and response.