Postal Service Practice Exam

The SOLAR communication method is designed to promote effective and empathetic interactions between individuals. This approach emphasizes body language and non-verbal cues that foster a positive environment for communication. The key characteristics involved in SOLAR include:

- Open posture: This refers to a body position that is relaxed and welcoming, signaling openness and a willingness to communicate.

- Leaning in: This behavior often indicates attentiveness and engagement in the conversation, showing that the listener is interested in what the speaker is saying.

- Maintaining eye contact: Eye contact is essential for establishing connection and trust in a conversation, conveying interest and respect.

Interrupting frequently, on the other hand, disrupts the flow of conversation and can harm the relationship between speakers. It demonstrates a lack of respect for the other person’s thoughts and may lead to misunderstandings. By avoiding interruptions, the communication process remains smooth, allowing both parties to express themselves fully and fostering a more respectful exchange. Thus, this characteristic is contrary to the principles of effective communication embodied in the SOLAR method.